Customer Care Info

Mobile Number Portability Service Bangladesh | MNP BD System, Cost & More

Mobile Number Portability Service Bangladesh | MNP BD. Hello Dear, welcome to Mobile Number Portability Service (MNPS) Bangladesh Helpline Number, Operator Change system, Charge, Offer, total cost, Terms and Conditions Content. The Mobile Number Portability in Bangladesh Change Mobile Operator in Any Existing SIM Service will be Start from 1st October, 2018. Under this Service, Any Bangladeshi telecommunication operator customers eligible to change their SIM from any operator to any Operator, at only 50 TK (Migration Charge).

After activating this Mobile Number Portability – MNP BD Service, customers can change the mobile operator number without changing his/her present number. As an example, you are a Grameenphone Connection user and your number is +8801735327565 and you want to migrate Teletalk Number and After, Migrate process done, Your Teletelk Number like as +8801735327565. That’s means, you will eligible to enjoy All Teletalk Network benefit, offer, internet package but your phone number isn’t change.

Mobile Number Portability Service Bangladesh | MNP BD

I hope, you understood what is Mobile Number Portability (MNP). After one time migrate done, the customers can’t migrate again within 90 Days. After 90 Days end, the customer can change his/her SIM from Teletalk to Banglalink, Grameenphone, Robi, Airtel BD.

Quick Link:

When the Mobile Number Portability Service Available in Bangladesh?

The popular question of all the Bangladeshi Telecom operator connection users, when is the Mobile Number Portability – MNP Service Star in Bangladesh? At this moment, There is no official information available about when MNP BD Service Start Date. Some rumors are saying, the Mobile Number Portability System in Bangladesh will be starting from the August First week, 2018.

Update (01/10/2018): Mobile Number Portability Service Available in Bangladesh from 1st October, 2018.

How to Migrate Present Operator to New Operator? (Your Favorite telecom Operator)

First a customers need to go to New Operator ( New Operator means that, what operator network and service you want to use) customer care with NID / Smart Card or valuable Information which a Customer registered the Old SIM. That’s enough for MNP Migration and next work done by a customer care agent.

Migration Charge 50 Tk and You can not migrate again within 90 Days.
You have to collect a replacement sim 100 Tk from New Operator
Total 158Tk Applicable for total process & SIM will be activated within 72 Hours.
If emergency, to activate within 24 hours, Total Cost will be 258Tk.

About Infozillion Teletech BD Limited

Infozillion Teletech BD Limited has started its journey with the goal of implementing the Mobile Number Portability Service (MNPS) in Bangladesh. Number Portability is a service which allows customers to keep their phone number (MSISDN) unchanged when they change their network.

Infozillion Teletech BD Limited Hotline Number: 09609004825, 028833944.
Email: info@infotelebd.com
Website: https://infotelebd.com

Infozillion Teletech BD Limited Services

The service provided via Number Portability Clearing House (NPCH):

Porting & Porting Query: Porting of a number from donor network to the recipient network is done through several steps. Different levels of validation and checking are performed within the porting. Porting query is an important part in the porting system.

The service provided via Central Number Portability Database (CNPDB):

Database History: After porting of the number is successful, the porting history is saved in the database. This Database history is broadcasted to all the operators.

Lookup service: Number Portability Lookup finds the network operator of any cellular phone number and identifies disconnected, invalid, or non-mobile numbers.It can identify the mobile operator, IMSI and MSC of mobile/cellular numbers in real-time by querying the home location register (HLR) of the operator network. This has applications in routing and security/fraud prevention.

Infozillion Teletech BD Limited Services FAQ

What is MNP?

MNP is Mobile Number Portability. MNP allows you to keep your existing mobile phone number when you switch to a different mobile phone operator.

What is NPCH?

NPCH is Number Portability Clearing House that is a bridge between recipient network and donor network that ports all number types through a single, centralized system. The result is a simple, seamless and secure process for wireline and wireless service providers and an enhanced experience for their customers.

Who is a donor operator?

Donor Operator means the Service provider, to whose network the mobile number belongs at the time the subscriber makes a request for porting.

Who is a recipient operator?

Recipient Operator means the Service Provider who will be providing mobile telecommunication service to the subscriber after porting.

What are the advantages of MNP?

Through MNP, you will be free to choose a new Mobile Service provider without having to change your Mobile number. There will be no more inconvenience of notifying friends and other acquaintances that you have changed your Mobile number.

How often can I use MNP?

You can transfer (port) your mobile phone number as many times as you like. However, there usually has to be a 90 days period after a MNP process before another MNP request can be made.

Is the charge of porting high?

Once the service is introduced, the mobile phone user can port to another operator retaining his/her number unchanged at Tk 30.

What is the porting time for a consumer?

The period for the completion of porting “Tc” is three (3) working days or 72 hours. For example, if a valid Porting Request is received at 15.30 PM on Monday while Tuesday, Wednesday and Thursday are working days, the period for the completion ends on Thursday 15.30 PM. If the Porting Request is received at 15.30 PM on Sunday, the period for the completion ends on Thursday 15.30 PM.

Will I be required to change my SIM card after successfully porting to the new Mobile Service provider?

Due to the unique features offered by each Mobile Service provider, you will have to change the SIM card if you wish to port.

Will there be any disruption to my service during the transfer (porting) process?

There will likely be a 2-4 hours disruption to your mobile phone service during the porting process. This will take place at night.

Will my bill cycle change?

Maybe. You will set up a new bill cycle with your new provider.

What are conditions for prepaid customers for porting their mobile number?

Due date for porting is defined by Number Portability Clearing House (NPCH) and the porting (deactivation and activation) is executed immediately. Due date defined by the Recipient and/or Donor is ignored by NPCH. Invoice number is not required. All documents are required as applicable to a new subscriber (specified by Regulator).

Will my contacts, address book etc. remain intact when I port?

The contacts are saved in the phone, yes, they will remain intact, however if they are saved in the SIM card, they will not remain intact as you will get a new SIM card from your new Mobile Service provider, therefore, it is advised to copy your contacts from SIM to the phone (if your phone has the option) before porting.

What are conditions for postpaid customers for porting their mobile number?

Due date for porting may be defined by Recipient. A copy of the last bill/invoice is required All documents are required as applicable to a new subscriber (specified by Regulator)

Can I transfer (port) my pre-paid mobile phone number to a post-paid mobile phone contract?

No.

Can I transfer (port) my post-paid mobile phone number to a pre-paid mobile phone contract?

No.

I have a contract with my existing Mobile Service provider, what should I do?

You can continue with your existing Mobile service provider until your contract expires & then request to port out. However, all premature contractual obligations could be settled with your existing Mobile service provider in order to port out smoothly.

How can I contact you?

You can contact www.infotelebd.com using our online contact form.

Can I port a previously ported number?

Yes‚ you can further port your Mobile Number to another New Mobile Service provider after the expiry of the 90 Days. In such case, you just have to repeat the process of MNP application.

I am a businessman and have to travel in & out of the country most of the time, what would be the impact on International Roaming facility activated on my existing SIM?

As soon as your Number Porting Request is received at the existing Mobile service provider, the IR facility will be immediately deactivated on your existing SIM.

The number is not in my name & I want to apply for porting?

You will have to either get the number registered in your name before applying for porting or you will have to apply with the same Name & CNIC No. under which your number is registered with the existing Mobile Service provider.

What is the financial settlement procedure for porting out a Mobile Number?

For Prepaid subscribers: Un-used prepaid balance of the ported-out number will not be refunded / adjusted after no. is ported to new Mobile Service provider. For Post Paid subscribers: You must settle any outstanding amount ** before initiating porting request, as well as security deposit (in case, the security deposit was waived off by the existing Mobile service provider) with the existing Mobile service provider. **Cash, pay order, demand draft, credit card or personal cheque could be accepted by the existing Mobile service provider as payment instruments.

What if I have other/related mobile numbers with the current Mobile service provider under my Name?

Outstanding balance against all the related numbers (in case of postpaid) have to be paid before making a request of the principal number. Note: If a customer fails to inform the new Mobile service provider of this during the porting request, the porting request will be rejected.

Can I withdraw/cancel my porting application after I have submitted it? Will I get a refund?

Yes‚ you can withdraw your port request anytime, before your number has been terminated from your existing network‚ by submitting a signed request to the new Mobile Service provider along with your CNIC copy. However, porting fee would not be refundable due to application processing & SIM issuance charges.

I applied for MNP of my number, but my porting request is rejected, would my porting fee be refunded?

No, porting fee will not be refunded if your MNP request is rejected due to any outstanding balance or contract with the previous Mobile Service provider.

Will I be able to enjoy the same packages and services I have been enjoying with my existing Mobile Service provider after Porting?

Yes, you can. However, call charges and packages offered by the new Mobile service provider may differ from your current Mobile service provider. Moreover, Value Added Services may differ from your current Mobile service provider to another Mobile Service provider. You need to register yourself again with the Value Added Services, you want to subscribe, after successful porting to the new Mobile Service provider.

Can I decide the date and time at which my number is ported?

No, you cannot suggest a timeline about your porting date & time. Upon receiving the Number Porting Request, the new Mobile service provider will automatically send it for further processing. You will be informed once the porting validation process is completed & when your new SIM card is activated.